The Waiting Room Wi-Fi Test: When Patients Lose Signal, So Does Your Reputation
When the Wi-Fi Drops, Everyone Notices A patient walks in, signs the clipboard, and pulls out a phone or tablet to fill out digital forms. The connection drops halfway through. The front desk smiles and says, “Sorry, it’s been acting up.” The patient laughs politely — but they remember. That small glitch doesn’t feel like […]